Shipping policy

SHIPPING FAQs

PLEASE CALL US if something is not clear, if you don't understand, or if you need questions asked. We're here to help!

  • The customer is responsible for following the tracking of the package once shipped. We DO NOT monitor the packages once they ship, the tracking number is sent to the customer and the responsibility is on the customer to follow the package and be aware of any issues.

As soon as your order ships and when it is delivered, we will notify you via e-mail with your tracking number attached. We appreciate your patience, but if tracking on your order shows it hasn't moved for 5-7 days, notify us.

Orders are usually shipped within 24-48 hours of being placed, Monday through Friday, but there is no guarantee that they will ship the day or the day after they are placed. Out-of-stock items may affect order shipping. Have questions about your order? Call us!

If you have chosen an overnight method for delivery of a REFRIGERATED ITEM, please note our official package cutoff is 12 pm PST. Sometimes packages go out after that time, but there is no guarantee. If you are concerned about it getting out the day you wish, we urge you to call and let us know. 

Regarding FEDEX EXPRESS shipments of NON-REFRIGERATED ITEMS (Standard or Priority Overnight, 2Day): Please note that Fedex Overnight and Fedex 2Day only deliver Monday-Friday as they were created to cater to business needs. There is an extra fee for Saturday delivery, and you must make a request. Depending on the area, this fee can run from $10-$100 extra. If you wish to have Saturday delivery, please call us once the order is placed to arrange for payment for the extra fees for your package. If you choose an Express service (2Day, Overnight) that is not a refrigerated item, it will ship for you on Friday if the order comes in before the cutoff (12 pm PST). If you want to see if the order can ship on Friday and it came in after the cutoff, please call us or email to see if that can be accommodated. You must get a response to your request to consider it done.